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Tracking pony pre-order woes

ManaMinori

By ManaMinori, User

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ManaMinori

ManaMinori

(edited)

I went to Hot Topic and pre-ordered Funko ponies Luna and sunbutt on the 29th of last month. Got an email saying that my order was placed, that same day. Since then, no emails of orders being shipped or arriving in the store, ready for pickup. Their street date is today. Called the store and asked, got directed to customer service. Called customer service, and they won't frikin pick up their goddamn phones (well, one person did, but the -squeak- hung up on me, and every time I call back, I get some cutoff tone)

 

I just want to pick up my ponies I paid for....):

 

Halp?

Edited by Nightmare Muffin
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ManaMinori

ManaMinori

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I preorder mine as well and have yet to receive but I do receive a survey from hot topic on how much I enjoyed my order. lol

I didn't even get that. ):

just email ads to spend more money on their merch.

GIMME MY PONIES FIRST, and then we'll talk, Hot Topic!

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Lucky Star

Lucky Star

I preorder mine as well and have yet to receive but I do receive a survey from hot topic on how much I enjoyed my order. lol

how awkward for them xD did you fill it out? 

I didn't even get that. ):

just email ads to spend more money on their merch.

GIMME MY PONIES FIRST, and then we'll talk, Hot Topic!

YES! they need to give you what you paid for before they ask you to spend more! Dx

but that kind of thing my might just be automatic. 

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Moonlight

Moonlight

(edited)

If they got released today, then you're probably not going to have it shipped out today. From personal experience Hot Topic tends to take 1-3 extra business days to ship out, plus it's almost the holidays so they might possibly wait and ship it out after Thursday (which I know some stores do). 

Edited by WheatleyCore
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Guest

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@@Nightmare Muffin, as this thread relates to a purchase of MLP merchandise, I have moved it into the 'Pony Merchandise' subsection of Sugarcube Corner.

 

I'm sorry to hear you're having problems. I emailed HotTopic to cancel my preorder and I was dealt with promptly, I marked my email with 'high importance/priority' which might have helped, this is something to consider perhaps? Best of luck with it though :)

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ManaMinori

ManaMinori

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how awkward for them xD did you fill it out? 

YES! they need to give you what you paid for before they ask you to spend more! Dx

but that kind of thing my might just be automatic. 

damn skippy! D:< I mean, it's only fair I get what I paid for before holding your hand out for more money from me.

If they got released today, then you're probably not going to have it shipped out today. From personal experience Hot Topic tends to take 1-3 extra business days to ship out, plus it's almost the holidays so they might possibly wait and ship it out after Thursday (which I know some stores do). 

But street date, damnit! D:< I should get what I shelled out 30 bucks on a month beforehand, the same time the ponies are supposed to be stocked in stores. Injustice! And here I thought I'd have a nice after-birthday gift ready and waiting for me, because being reminded of and going through my birthday sucks and ponies help ease the suckiness and depression. Damn holidays backing up my ponies! Damn you people and your holiday mail slowing shit down unnecessarily!!

honestly, this is the first- and last time I ever pre-order something. I didn't expect things to go smoothly, from the start, because they never do, for me, yet I pre-ordered in spite of my better judgement. ):

I just want my dang ponies. Is that so much to ask?

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Lucky Star

Lucky Star

damn skippy! D:< I mean, it's only fair I get what I paid for before holding your hand out for more money from me.

I agree, I wonder what could be taking them so long?

 

maybe there were a lot of orders and their having trouble filling them all?

 

either way, if they keep this kind of thing up their sure to lose customers.

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ManaMinori

ManaMinori

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I agree, I wonder what could be taking them so long?

 

maybe there were a lot of orders and their having trouble filling them all?

 

either way, if they keep this kind of thing up their sure to lose customers.

I wonder as well. Come tomorrow, I'll have waited a month without the status of shipment (and 5 days from the street date release, with no word whatsoever) This is absolutely ridiculous. ):

 

At this point, I'd just like to know if people who pre-ordered their Luna and Celestia figures on the 29th of October got theirs in, yet.

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Lucky Star

Lucky Star

I wonder as well. Come tomorrow, I'll have waited a month without the status of shipment (and 5 days from the street date release, with no word whatsoever) This is absolutely ridiculous. ):

 

At this point, I'd just like to know if people who pre-ordered their Luna and Celestia figures on the 29th of October got theirs in, yet.

 

I jut googled it O-O

 

I was planning to buy a adventure time/my neighbor totoro T-shirt from them online so I figured that I may as well.

 

well I just found that you're not the only one with that complaint, I can't for the life of me understand how a store can have such crappy "online shopping" especially in the day and age.

 

there were complaints from everything to slow shipping and bad customer service when they tried to call and check up.

 

I can see you being able to do anything other than wait and learn a lesson from chopping with them, when their sales go down they'll learn that they need to fix things.

 

I even so a brony over there with a Derpy profile pic talking about a similar case, which is not surprising because their shipping is crappy all around. 

 

I hope you get your merch soon. 

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Draxon

Draxon

I had a similar problem with an order I placed with them at the end of October for the MLP vinyl records they came out with. They sent an email saying my order had been shipped, but after two weeks, I still didn't have them. So I called them, and found out that they lost my order, so they processed a replacement order for me. Except that a week went by with no update, so I called again, and they never put it through. After a lovely conversation, they finally did it correctly, and I now have my order. But I would follow up with them if I were in your position, just in case.

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ManaMinori

ManaMinori

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I jut googled it O-O

 

I was planning to buy a adventure time/my neighbor totoro T-shirt from them online so I figured that I may as well.

 

well I just found that you're not the only one with that complaint, I can't for the life of me understand how a store can have such crappy "online shopping" especially in the day and age.

 

there were complaints from everything to slow shipping and bad customer service when they tried to call and check up.

 

I can see you being able to do anything other than wait and learn a lesson from chopping with them, when their sales go down they'll learn that they need to fix things.

 

I even so a brony over there with a Derpy profile pic talking about a similar case, which is not surprising because their shipping is crappy all around. 

 

I hope you get your merch soon. 

this is one of the reasons why I don't buy shit online. I go my ass to the store and see if it's physically in stock. There's no excuse for this kind of customer service and slow shipping (I finally got through to CS and was just told by a rep that I had to call back and see what was up, Monday, because apparently, shit's still in the warehouse) WHY IS IT STILL IN THE WAREHOUSE?  I mean, really?!

I don't blame the store I go to, I blame the people who handle the shipping. The people who run the warehouse, and have to make sure orders get sent out on time. The fuck up is on them- not the Hot Topic Customer Service, not the people in the HT store I go to. So I probably won't stop shopping with them, due to it not being their fault.

 

I found out a lot about the status of the slow shipping from another forum, actually. https://mlparena.com/index.php/topic,362145.240.html

seems there's been some kind of situation with the shipments of both celestia and Luna, but not the orders on just Luna, so people who ordered her, only, are getting theirs.

So, Sunbutt trolls again. I'm regretting ordering her, now. =_= I didn't like her too much, before, and she certainly isn't winning any brownie points, holding up my order.

Fuck u Celestia.

 

at least I can be happy I'm not the only one with this problem.

I had a similar problem with an order I placed with them at the end of October for the MLP vinyl records they came out with. They sent an email saying my order had been shipped, but after two weeks, I still didn't have them. So I called them, and found out that they lost my order, so they processed a replacement order for me. Except that a week went by with no update, so I called again, and they never put it through. After a lovely conversation, they finally did it correctly, and I now have my order. But I would follow up with them if I were in your position, just in case.

holy shit. I wouldn't even have the patience for that. a 2-week wait, and only then do they inform you that they lost your order? How is that even possible? And then to not put in the order, after your complaint? Fucking hell, lawsuit, much?

humanity, your just when I thought your incompetence couldn't get any lower, you never cease to surprise me.

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Lucky Star

Lucky Star

this is one of the reasons why I don't buy shit online. I go my ass to the store and see if it's physically in stock. There's no excuse for this kind of customer service and slow shipping (I finally got through to CS and was just told by a rep that I had to call back and see what was up, Monday, because apparently, shit's still in the warehouse) WHY IS IT STILL IN THE WAREHOUSE?  I mean, really?!

I don't blame the store I go to, I blame the people who handle the shipping. The people who run the warehouse, and have to make sure orders get sent out on time. The fuck up is on them- not the Hot Topic Customer Service, not the people in the HT store I go to. So I probably won't stop shopping with them, due to it not being their fault.

 

I found out a lot about the status of the slow shipping from another forum, actually. https://mlparena.com/index.php/topic,362145.240.html

seems there's been some kind of situation with the shipments of both celestia and Luna, but not the orders on just Luna, so people who ordered her, only, are getting theirs.

So, Sunbutt trolls again. I'm regretting ordering her, now. =_= I didn't like her too much, before, and she certainly isn't winning any brownie points, holding up my order.

Fuck u Celestia.

 

at least I can be happy I'm not the only one with this problem.

holy shit. I wouldn't even have the patience for that. a 2-week wait, and only then do they inform you that they lost your order? How is that even possible? And then to not put in the order, after your complaint? Fucking hell, lawsuit, much?

humanity, your just when I thought your incompetence couldn't get any lower, you never cease to surprise me.

sometimes a person doesn't live anywhere near the store in question, so it helpful to be able to shoppe online.

I've never even seen a hot topic, if not for the mention of them on south park I would not know they exist. 

 

there are many things that I could not buy if I waited for local stores to have them in stalk, manga, anime, most games.

 

it's ridiculous, but I understand the the demand for such things are low in my area, so I shoppe online.

 

most of the time the product arrives pretty fast, other times it comes slow, that's understandable.

 

but when slow or lost orders are the norm, that it just bad, and it's no long convenient.

 

Hot topic is having such problems. 

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ManaMinori

ManaMinori

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(edited)

sometimes a person doesn't live anywhere near the store in question, so it helpful to be able to shoppe online.

I've never even seen a hot topic, if not for the mention of them on south park I would not know they exist. 

 

there are many things that I could not buy if I waited for local stores to have them in stalk, manga, anime, most games.

 

it's ridiculous, but I understand the the demand for such things are low in my area, so I shoppe online.

 

most of the time the product arrives pretty fast, other times it comes slow, that's understandable.

 

but when slow or lost orders are the norm, that it just bad, and it's no long convenient.

 

Hot topic is having such problems. 

I understand that. HT needs to start building in more locations, in that case. Fortunately, there's one within 5 or 6 miles of me, so I don't have to worry about getting their stuff online. (they'd just better not close anytime soon)

 

*stock

 

it's just far easier to get screwed, buying online, IMO. (from experience) Not getting what you paid for, being sold something in bad quality that you thought you were getting in good quality, online identity theft, ect ect.

 

edit: I found a reply that someone got on another board, regarding the shipment of both Celestia and Luna:

 

 

Yay got the answer straight from the horses mouth... or in this case ponies mouth hahaha

 

"You're welcome. We just received notice that there was a delay with the Celestia shipment. Orders that have both pop's will not ship out until she arrives. The estimated delivery date is Friday. The reason why some people have received Luna now, is because they do not have Celestia on their order. We are very sorry for any inconveniences that this may have caused."

 

Well this is sorta good news, at least we know it still might just be people who ordered Luna separately getting her shipped.

Edited by Nightmare Muffin
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ManaMinori

ManaMinori

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Anyone here order the Funko Luna and Celestia? I haven't received mine yet, and it supposedly had a release date of 11/26.

I did. wayyyy back on october 29th. The street dates seemed to be getting pushed back a lot. Luna's was the 4th of November, but she changed to the 24th, same as Celestia's. Thern Celestia was taken down from the site, somewhere around the 24th.

It's the 1st of December, now, and I'm still waiting on word about my pre-orders from October.

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Lady Leopardess

Lady Leopardess

I did. wayyyy back on october 29th. The street dates seemed to be getting pushed back a lot. Luna's was the 4th of November, but she changed to the 24th, same as Celestia's. Thern Celestia was taken down from the site, somewhere around the 24th.

It's the 1st of December, now, and I'm still waiting on word about my pre-orders from October.

I just asked today since I had order Luna a week or two ago and they said there was a delay and they didn't know when they'd start shipping :(

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