Episode 49 - Pushy Employees

Sign in to follow this  
Justin_Case001

197 views

My spidey-sense tell me that this one is gonna get me in some hot water.... but f*ck it; I'm doin' it anyway.

Y'know what really grinds my gears?  When employees in retail stores get too pushy and intrusive with their questions.  I hate it when they ask questions that try to trap you into a complex response: "What brought you in today?  What are you looking for?"  Buzz off, will you?  And the worst is when they hover outside of a fitting room and ask you if the clothes fit right and how they feel.  Are you my mother?  I'm not a child.  Get the f*ck away from me.  I'll decide if the clothes fit on my own.  I'm not telling you jack sh*t about how they fit.  Leave me alone.

Okay, okay, I admit--I have more of a problem with this than most.  I have really bad social anxiety.  I know that the employees are just trying to be nice and helpful (which is why I'm not rude to their faces), but I really think that anyone who works in retail should heed the following advice: refrain from asking customers questions unless they ask for help first.  Don't ask them what brought them in or what they're looking for.  And for Celestia's sake, never ask them about the fit of clothes.  Don't ask them questions that require more than a one word answer.  Basically, all that employees should ever say up front is "Welcome.  Let us know if you need help."  That's it.  Just make yourself readily available for customers.  Make sure they know that you're there if they need you, and then back off.  It's okay to ask, "do you need any help," or "do you have any questions," or "are you finding everything okay," because those are one word answers.  Don't ask them questions that pry into their business unless they ask for help first.  I know that the employees are just doing their jobs, and managers probably instruct them to say this stuff, but believe me--not every customer is comfortable explaining why they came in, or what they're looking for, or how the clothes fit.  Some customers just want to be left alone.

Sign in to follow this  


5 Comments


Recommended Comments

"And the worst is when they hover outside of a fitting room and ask you if the clothes fit right and how they feel"

 

what!?!?! This has happened to you??

  • Laugh 1

Share this comment


Link to comment
Quote

refrain from asking customers questions unless they ask for help first.

And then some customers complain that the employee didn't ask the questions. Whatever the employee does is going to annoy somebody.

I agree with you though - sometimes I just want to browse to kill time and the employee asking me questions makes me feel like I am wasting his time since I do not intend to buy anything.

Quote

And the worst is when they hover outside of a fitting room and ask you if the clothes fit right and how they feel.

I do not see a problem here - I can say "this is a bit too small, please bring me one size up" or something so I don't have to leave the dressing room. This is especially true for smaller shops where I would need to ask the employee to get a different size anyway and is probably even more applicable in my country where it seems that clothing sizes are not consistent so it's very likely that the first attempt will not fit, unless the employee has a good eye and can select the right size. Some times maybe I'll even ask the employee how it looks on me.

  • Brohoof 2

Share this comment


Link to comment
On 10/22/2019 at 8:28 AM, PirateGhostPony said:

"And the worst is when they hover outside of a fitting room and ask you if the clothes fit right and how they feel"

 

what!?!?! This has happened to you??

Oh yeah.  Lol.

On 10/22/2019 at 2:39 PM, Pentium100 said:

I do not see a problem here - I can say "this is a bit too small, please bring me one size up" or something so I don't have to leave the dressing room. This is especially true for smaller shops where I would need to ask the employee to get a different size anyway and is probably even more applicable in my country where it seems that clothing sizes are not consistent so it's very likely that the first attempt will not fit, unless the employee has a good eye and can select the right size. Some times maybe I'll even ask the employee how it looks on me.

Wellll.... see... I'm a really private person, so it just makes me feel extremely embarrassed.  With my social anxiety, it makes me really uncomfortable to try to explain to a stranger on the spot how clothes fit.  I just want to think about it by myself.  What grinds my gears the most is when I politely tell them I'm fine and don't need help, but they don't take a hint.  I would never be rude irl, but sometimes, just sometimes, I wish I was eccentric enough to say something like, "Look, I appreciate that you're trying to be helpful, but the first time that I said I was fine was code for F*CK OFF."  :laugh:

Share this comment


Link to comment
12 hours ago, Justin_Case001 said:

What grinds my gears the most is when I politely tell them I'm fine and don't need help, but they don't take a hint.

In that case I agree with you. Though the employee is in a "damned if you do, damned if you don't" situation - they may continue to hover around you after you told them to go away because somebody explicitly told them to go away and then complained that they did just that.

And who is more likely to complain to a manager - someone who wanted to interact with the employee (or changed their mind, or just stupid and don't know what they want) or someone like you who (from your posts) does not enjoy interacting with people and tries to avoid them?

  • Brohoof 1

Share this comment


Link to comment

Well don't worry about me. I don't like to talk to customers. They tell us to greet everybody all the time and ask if we can help but I know I hate that as a customer. If I want something I'll ask, other than that leave me alone.

Share this comment


Link to comment

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Add a comment...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.