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HP is sending an engineer to my house to repair one of my computers, on their tab. It sucks that the thing is having heat issues, but support like this makes you feel like a king.
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Oh, right, forgot about that...
And yes jdor, it is the white sticky stuff between the CPU or GPU and the Heatsink. It's known by a few different names and helps to draw heat away from the processor.
Here's the Wiki page about it: http://en.wikipedia.org/wiki/Thermal_grease