In the interest of improving communication with the members here, and making it easier to get proper support for technical and similar issues, we've decided to try an experiment of sorts; rather than having support requests get shoved into the Feedback & Support board, we've decided to try moving to a ticket based support system, and repurposing Feedback & Support into a solely feedback oriented board.
To to get started with the new support system, first click your account name in the upper right-hand side of the forum.
Once you've brought the resulting menu up, head over to the client area, as highlighted in the image above; from there, click the support tab to be taken to the support request page, where any existing support requests you've made will appear, along with the option to submit a new support request.
When making a new request, you'll be asked to select from one of several different categories - General Site Questions, Moderation Disputes, Roleplay World, and Technical Issues/Bug Reports. The category that you select dictates which staff members are able to view and handle the submitted ticket; moderation disputes, for example, go to Swoop and I to deal with.
Support tickets work in a manner that is somewhat similar to a private message, in that they allow easy back and forth communication with the appropriate staff members until an issue is resolved. If you find yourself particularly satisfied or dissatisfied with a particular response, you're able to give the response in question a 1-5 star rating, visible only to the administration.
Since pictures are fun, here's what everything looks like:
Request list:
Creating a new request:
Completed request:
We realize that the support system is a bit buried at the moment, and have plans in store to bring it to a much more visible location in the very near future.
Please let us know if you have any questions or concerns!