My goodness, Simon, I bow before your superior searching skills. I scoured the Hyatt website and went to Google looking for menus and turned up nothing (although it should be noted I have an anti-script add-on running in my browser, so sometimes certain links don't appear at all. I lost a computer to a piece of browser script malware and would rather look dumb in these situations than lose another!).
But your links do reinforce my decision to switch to the Holiday Inn Express! Comparing the menus, I'd probably rather have lunch and dinner at Max's (http://www.maxsworld.com/17/maxs-restaurant-and-bar-of-burlingame) even if I was staying at the Hyatt. If going to Max's for lunch and dinner means the opportunity for a brief stop at my hotel room, all the better.
As for the Hyatt's customer service - I should explain that I'm not a diva or anything, it's just that I personally *know* they can do better.
I work for a high-end hotel chain myself, one that, unlike the Hyatt, actually places guest satisfaction as its absolute highest priority. We don't put guests on hold, we never transfer them more than once, and every employee is empowered to override any rate or policy if it means making a (reasonable) guest happy. I would NEVER refuse to adjust a measely $37 off *one* night for a guest who reasonably believed they were getting the wrong rate (and then was told it was the wrong rate by hotel representatives). I'd just adjust their darn rate and maybe give them an upgrade if they still sounded even slightly annoyed. I've done it hundreds of times.
That's probably why my chain is ranked so much higher on the JD Powers list than the Hyatt! *smug*
Max's (http://www.maxsworld.com/17/maxs-restaurant-and-bar-of-burlingame) is just a few hundred feet away from the Hyatt - only about a 3-4 minute walk. It's within sight of the hotel. Even if you are doing most of your eating at the Hyatt, just having some variety might be well worth an 8 minute roudtrip commute!
Using Google street view, it doesn't look like there's much else in the neighborhood for food, though. Bit of a bummer, that!