Echhhh... Wonder why i always am the outsider... joining the Pony fandom that is picked upon by everyone, becoming a Rarity fan who are picked upon by other fans... Story of my life i guess.
I don't know how to be supportive. I want to make people feel better, but it's difficult to do so when I honestly can't understand 95% of the population. I do my best.
Well, for starter's, don't tell them to leave. Try and find out what's wrong, see what you can do to help, and try and keep their spirits up. Feeding the flames won't do anything useful