Me and my cousin buy a stuff online on occasion, me more than him. Well, he likes to collect like replica weapons and such. He found some special (but not rare) gloves he wanted from one particular site. So I ordered them for him (he didn't have a debit card at the time, long story). At first, we got an email saying that they were waiting on a shipment to come in.
Week went by, no news. Emailed for status update. They tell us it's now being held up in customs for an indefinite period of time and asked if we wanted to keep waiting or get a refund. Well, that seemed annoying, but understandable enough. We requested a refund of our product.
Never heard back from them. Repeated attempts were ignored and the money was never refunded. I believe I logged a BBB complaint against them (this was years ago), but it was only about $20 and wasn't worth trying to fight over. Honestly the only time I've ever been ripped off online.