Jeric

Upcoming Changes to Support Box

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For years we have managed moderation disputes, non-directed staff communication, commissions support, and tech support through the Commerce system that is part of our IPB package. For years this system has had issues with email servers and delayed support box messages coming through. To help mitigate this for users, I am working on a forum side solution today, though I need to thoroughly test this before it goes live.  

Access rights will be the same as the current Support Ticket system, meaning only a user creating a support thread or dispute thread will be able to see it (and the specific staff that work it). We already have public channels for feedback and wide tech issues and questions. I'll make a proper announcement after it has been tested and the Admins and Support Team have signed off. There is an outside chance that we will go a different route later, but we need a better solution that works now. 

 

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