My daily work life

A blog by nurd in General

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Stuff I do when I'm supposed to be working

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The Things I do

When people ask me what I do at work, the answer is usually the same: I'm a technical support rep for a home security company. But that's not the whole story. When I'm working, I'm answering questions, fixing problems, performing account maintenance, and doing it all with a smile and the weenie phone voice everyone expects from customer service. And then I go into the queue. Right now, the queue is 23 deep (Read: 23 people are waiting on calls) with 11 on ACD interaction (Read: 11 people activel