Well its not that way for every store, people get fired for doing what they thought was right. But sometimes its not the best decision, and good people don't always end up doing well.
What i'm saying is, your boss can be a total prick, but you can always find someone who will help you despite the trouble they might get into in the process. So its not about him doing the wrong thing, its about him helping me with a problem with a system they sold to me. Nobody told me it was refurbished and had an issue, basically i was owed that game in the first place.