For those of you that have seen my numerous rants about my job I don't really like it very much, but this isn't going to be another one of those at least not completely. As some of you know as I have said many times I have Autism which makes communicating with others a bit more difficult for me than most other people. Where this fits into this whole fiasco is lately I have had more responsibility at work which means more stress and I interact with the public more which is creating some misunderstandings between me and customers where I do certain things without even realizing it and customers misinterpret what I do as being rude or dismissive.

 

A few days ago I was working my wall load (yogurt, cheese, butter, cold juices) and a customer came up to me and asked me where something was. I verbally replied "it is on aisle 12 near the salad dressings to your right" and pointed right behind her to the aisle as I continued working. A few minutes later my manager who you probably know from my blog posts as Mr Slash and Burn came up and talked to me about a "customer complaint" and I tried to come up the words to describe why it happened but I was so pissed off that I opted to not say anything at all other than that I did not intend to be rude. A few years ago there was a similar situation with a customer but someone was there to rescue me and resolve the situation before such a complaint was made to management.

 

Yesterday while I was ordering product for the next days load I quickly went back to the yogurt section to double check if I got everything because there were a lot of holes on the shelf and I was concentrating on getting the order right (or at least as right as I could considering that I didn't even get to finish my load before it was time to write the order) and I was so busy and intently focusing on getting it right that I didn't even notice that I cut in front of this customer. He angrily said "oh I guess you are just going to take care of yourself and not me" and I tried to apologize to him and explain what happened but he just left without saying anything else.

 

And today when I was ringing up this customer (I am a backup checker in addition to being a dairy clerk which is one of the most ridiculous things I have ever heard of) she said "is this how customer service is at your store?" And I asked her "what do you mean by that?" And she said "you just grabbed the money out of my hand" or something like that and I will admit that I have done that before in my haste to get out of there and get back to a task that makes me less likely to want to shoot myself but I seriously don't understand how someone could get so pissed off over something so stupid. Because it is difficult for me to focus on many different things at once I have to focus much harder than most other people when I am in the checkstands and I have to shut off certain parts of my brain in order to concentrate which makes me fail to notice certain things I normally would otherwise.

Source: Problems With Customers At Work