I need help with this. I been trying to fix my build a bear Twilight's hair. I conditioned it and stuff, but that just helped with the hair texture being good as new. The issue I am having trouble fixing is the matted ends. I don't understand why this part is so hard to fix. I even tried using detangler on the ends but that didn't work. Do I have no choice but to cut the ends? I am mainly trying to get the ends to be good as new, also the hair to stay laid (something else I am having trouble with). It isn't as easy as taking care of the small pony figures hair. :/