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Common BuSiness trend: Saying things because it isn't so


Dowlphin

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A message pops up on the deviantART page:

 

"It's important to have an up-to-date email address. Can we still reach you at the following address?"

 

This is one of those things that make me shake my head. One of the things that bother me about dA is the absence of the very basic and common feature of getting notification of new messages via e-mail. Few websites make an e-mail address as unnecessary as dA does. And now they want to ensure that they still can reach me under the address in my profile.

 

I'm actively using that account, but for some reason they still ask this. And hey, here's a very straightforward way to check whether the e-mail address is still valid AND actually signal at least a tiny amount of factual usefulness of that address: They could have sent me an e-mail! (But that wouldn't be as bothersome and coercive as that big space-waster on the website.)

 

It makes sense that they're getting unsure about whether e-mail addresses actually still exist since they're not using them for anything. It also explains why they're saying it's important. Because it's not at all apparent (and neither is it convincing).

This even makes me wonder why they're requiring an e-mail address for registration in the first place. ... Or what's the actual reason for asking this. But they'd be damned if they told me. After all, they are the ones asking the questions, right? It's not like the users deserve the respect of being informed about the why. Just answer it and don't ask questions. Don't think.

 

And yes, I have a very finely tuned bullshit sensor. That stuff starts small, but tends to grow on you. When information given is scarce, it's usually very deliberate.

The mindset that this is feeding also makes people click on ad banners that say "Click here to claim your prize!".

When cashiers at the supermarket ask for people's ZIP code, can you imagine how many give that information like a robot, without even forming one thought about why someone would want that information from them or should have it? And the cashiers are not saying what it's for. They merely form the demand of the information and expect the customer to comply. (They could even make a profit selling that information and you wouldn't know it.) Whenever I witness a scene like that, it feels a little creepy.

If you think the idea that a zombie army will eventually overrun society is absurd, how about the idea that that army is already marching everywhere?

  • Brohoof 1

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  • Founder

I believe the reason deviantART doesn't send much info to your email is because their business model is geared precisely toward forcing you to go back to their actual website to keep up with it. Though, that said, their notification system is also much more complex and organized than email, being specifically geared to handling voluminous amounts of art notifications. I can't see email notifications being anywhere nearly as graceful with dA anyway, though it would still be a nice option to have... at least a daily digest or something.

 

Sending an email to you would indeed be the fastest way to check if the address still works. It'll bounce back if it doesn't. :P

 

From time to time (less than once a year), dA might send out emails pertaining to account security or that otherwise affect nearly every single user. For things like that, it's important that they have an emergency line of contact to you other than their own website - say, if their own website has been compromised, making it unsafe to actually go on it. They treat it as a means of emergency contact more than anything else, from what I've observed.

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  • Founder

To add to that, there's an easy thing you can do with any business whenever they ask for information you're not sure why they need: ask them why they need it and what they'll do with it. If they can't give you a straight answer, they might have something unscrupulous panned. :lol: You can do this with online business as well; any legitimate one will have a support desk and/or contact email address you can reach a human being through.

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Feld0 already addressed most of the post, but I'll add a bit.

Most stores don't require a ZIP code but ask for one anyway. If you don't give one, they'll still sell you your stuff. Although if you use a card to pay, some place use ZIP code to verify you're the card holder.

 

Or you can give a fake one ;)

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I'm kinda glad DA doesn't notify you of everything via e-mail, I get enough spam as it is. They only reason that like keep it up to date is to send you ads and newsletters.

 

 

Also, I have never had a store ask me for e zipcode, where the heck do you shop?

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I'm kinda glad DA doesn't notify you of everything via e-mail, I get enough spam as it is. They only reason that like keep it up to date is to send you ads and newsletters.

Well, obviously a customizable feature would be great, like others have said, getting a daily digest, or being instantly notified of the first message activity that's going on. From a sender side, it's disencouraging to send messages via dA if you can't tell when it will be read. You have to play detective and check their profile page for comments/joural entries and maybe check the most recent uploads and see when the earliest comments there have been made (since dA won't show upload dates - another basic shortcoming) in order to get an estimation about the artist's activity level. It feels very stoneagey.

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