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Sorry if that's been your experience, IJoinedForPonies, but I joined for ponies too. You're right in that there are times where I really don't like this "job" and it wears my patience then, but that's inevitable for anyone who takes a moderation or administrative position here. If we ever seem impatient, it's because people and situations here have done a lot to sap it from us. You've no idea how taxing it can be without doing it.
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That said, moderators are regular members, albeit members who get more stressed at times and have less time to spare due to the workload. That doesn't mean they don't want to talk to you. If anybody ever feels like talking to a staff member, feel totally free to PM them like you would anyone else, because they are exactly like everyone else, and would no doubt enjoy hearing from you.