Having "Support ticket" as an option in the report feature

[Bronium 512]

There has been a crazy amount of locks in the Suggestions section, just for technical issues. I'm counting 12 out of the first 50 topics. Which is 24%. Which is a fair amount of locks.

 

The thing is, there's no option in the drop down report menu for technical issues.

 

I mean stuff like backseat moderation, abusive behavior, duplicate content, character minimum violation, NSFW content and pointless/off-topic doesn't really cover "Should be a support ticket. Thus I have to write "Support ticket" for the OP.

 

I mean, it's not really all that hard to do, but then, why have any options, like backseat moderation, at all, eh?

 

Either way, if it's easy to implement, it'd help the report system. That's all really. Not much too it. Course, one could make the argument that it's rarely used and might just clog up the drop down box, but eh. I can't really rebut that.

[NavelColt 22,883]

Rarely used? Hardly. I think adding support ticket makes perfect sense.

[Swoop 2,278]

If we're looking at a 'Support Ticket' lock-rate of up to 50% for feedback threads, that would be an indicator that users aren't aware of the proper method of submitting technical issues and/or moderator disputes. Perhaps instead of catering towards reporting and/or locking such threads, a more constructive approach would be to increase the overall prominence of the ticketing system itself, aiming to increase awareness of its existence and function, whether that be through the announcement bar displayed at the top of an individual forum, a more noticeable location for 'Contact MLP Forums' than the drop down 'Help' menu on the banner bar, or similar methods. While pointing users in the right direction is easier said than done, over the longer term, prevention is often the most viable solution.

Edited October 7, 2012 by Swoop

[FedoraMemes 582]

I always thought that having a support ticket for technical problems rather than having a boatload (c wut i did thar?) of threads saying "Character limit not working" or "Why can't I change my profile settings?" was more helpful in keeping the forums tidier.

 

I don't think integrating a support ticket into the report feature would work, because you're not exactly reporting a member to the moderators are you? You're trying to solve a personal problem rather than have to give the mods false reports (in a sense).

 

I just think it's more organised having the report system in one area, and the support ticket in another, but maybe a string of text before posting in Feedback saying that it is not for technical issues, and giving a link to where one can open a support ticket.

[Bronium 512]

I don't think integrating a support ticket into the report feature would work, because you're not exactly reporting a member to the moderators are you?

What I meant was a drop down option to report a post because it should be a support ticket. I mean, there are a tonne of locks for support issues. I'm not saying to combine the report and support system. I don't see how that would even work.

[Shiki 5,857]

Swoop has a very valid point, but to be more on topic as to why this thread was made:

 

I thought the entire reason the "other" section was added was for, well, other reasons that aren't listed. I don't see how it could be that hard to type "Should be a support ticket." in the little box, but I do have a 95 wpm typing speed, so for me, it's a simple half second stroke of the wrists. This is something that could be easily implemented, I'm sure, but we have more important things to worry about, really.

[Bronium 512]

I don't see how it could be that hard to type "Should be a support ticket.

The same reason we have any preempted reason at all. I mean, why have any drop down options at all? Why not have just the other section?