general questions Commission new policy?

[FlitterFlutter 1,583]

How does the new commission 30 day policy work? Because a lot of people seam to be unconvinced by it? and to be honest I don't really get it.   

[Troblems 5,617]

@@FlitterFlutter,
 
I believe what you are referring to is this line:

If you do not request a payout or an extension within 30 days of an order, the transaction is automatically refunded to the buyer and you will be notified of this, so be sure to request a payout as soon as you have completed a work!

So all that means is that if a customer pays, and the artist doesn't let us know that a payment needs to be sent to them, the money will go back to the customer. Basically, keep on top of the money owed you, and let myself or Simon know when you need a payout. 

 

If that isn't the line you were referring to, well then, don't I look silly.

[FlitterFlutter 1,583]

@@FlitterFlutter,

 

I believe what you are referring to is this line:

 

So all that means is that if a customer pays, and the artist doesn't let us know that a payment needs to be sent to them, the money will go back to the customer. Basically, keep on top of the money owed you, and let myself or Simon know when you need a payout. 

 

If that isn't the line you were referring to, well then, don't I look silly.

Well I am a buyer. My problem is if the artist does not finish it in 30 days or whatever then I am assuming that the money goes back to the card I used. The Problem with that is it was a prepaid card that I through away thinking that I would never need it again because their is not money left on it. SO is their anyway you could not do that and just let the artiest keep the money till the work is complete even if it takes more that 30 days.

On a side note that is kind of unfair for people who make like Plushies and such, you cant expect them to make that in 30 days.    

[Ruhisu 1,134]

Well I am a buyer. My problem is if the artist does not finish it in 30 days or whatever then I am assuming that the money goes back to the card I used. The Problem with that is it was a prepaid card that I through away thinking that I would never need it again because their is not money left on it. SO is their anyway you could not do that and just let the artiest keep the money till the work is complete even if it takes more that 30 days.

On a side note that is kind of unfair for people who make like Plushies and such, you cant expect them to make that in 30 days.    

 

I have to agree. By this I have to work and live like a machine since I've got way to0 many requests to handle it all in 30 days and new ones are still coming.

Drawing a good commission takes time. I'm always trying to do a requested picture as perfect as I can http://fc01.deviantart.net/fs71/i/2014/332/4/2/commission_for_pathfindercs_by_ruhisu-d88004m.png , http://th07.deviantart.net/fs70/PRE/i/2014/331/4/3/sleigh_ride_over_vanhoover_by_ruhisu-d86s0id.png , http://fc04.deviantart.net/fs70/i/2014/298/0/5/tribrony_s_3rd_anniversary_by_ruhisu-d83zh3o.png and I just hate to hurry. My customers understand that and there were situations when somebody who bought a commission two months ago, received it lately but full detailed etc. And that person was happy after all. I'm always trying to complete each request and this new system is forcing me to hurry because I have to make up with everything in 30 days or else the payment will be refund. I have to admit that this system is very unfair and I don't approve treating people who do pictures, make sculptures etc. like machines

[Dsanders 5,747]

The thing with the artists here making all these commissions is that it is a business-esque hobby. It is something they love to do and they enjoy making others happy when they have the freedom to do so. The feeling of getting paid afterwards as I would imagine, must be something very fulfilling and rewarding for the artists who spent long hard hours, patiently making these commissions turn out the way they wanted and exactly the way the person who ordered wanted it. Now thanks to the policy, they have to work with a due date. From what I have seen, this new policy takes away the hobby-like atmosphere, and requires that the artists' free-business format go under this new restriction. As Ruhisu explained, this requires that the artist must work like a machine, which isn't fair for him nor the people ordering. Ruhisu is a talented artist and has, in my opinion, the best commission workshop on the forums. With the great amount of the people ordering commissions from him, 30 days is not as long as you may think. He works hard to make every detail count and which restrictions like this, he won't be able to commit as much detail to his work, which in turn, will ruin the expectations of the people who are ordering. It will not be a pleasant chain reaction. We may even lose a number of workshops here. Like what others have said, it is especially not fair for those who do commissions for plushies, which takes 3x the length of time to create.

 

I really hope the staff here can fix this because this really takes away the fun of taking commissions. The old system was fine and perfectly manageable aside from occasional slip-ups. But this new policy is going to face even more problems and conflict. This only complicates things further. *sighs*

[Troblems 5,617]

Again, it's a simple matter of asking for an extension, which is stated clearly in the quote from above. I'm an artist too:

 

Pixel Wavelength Plushie Auction For those that do not know, Troblems / Phantomhive is one of our resident Plushie Artisans. We will be auctioning off a new creation from her - Pixel Wavelength the Ponivese Mascot. You can own this one of a kind plushie that will always remind you of what this community means and can do when we come together as one. Details on date this will be held we be forthcoming.

 

 

 

I'm hauling ass on my own deadline. I get it, but we're trying to make it so that everyone is happy, the artist, the people buying said art, and the Poniverse. We don't want to have to return funds out of confusion. It's been done before. @@Ruhisu, I saw how much energy you put into the piece you did for Pathfinder. While it may seem that the old system was working, you guys haven't seen the back end of it. It was a mess. Seriously. It's also why two new people have been brought on as commission staff, myself and @Simon. All we're asking is that you guys give the new system a try.

[FlitterFlutter 1,583]

Again, it's a simple matter of asking for an extension, which is stated clearly in the quote from above. I'm an artist too:

 

 

 

 

 

I'm hauling ass on my own deadline. I get it, but we're trying to make it so that everyone is happy, the artist, the people buying said art, and the Poniverse. We don't want to have to return funds out of confusion. It's been done before. @@Ruhisu, I saw how much energy you put into the piece you did for Pathfinder. While it may seem that the old system was working, you guys haven't seen the back end of it. It was a mess. Seriously. It's also why two new people have been brought on as commission staff, myself and @Simon. All we're asking is that you guys give the new system a try.

Then it would seam that possibly just extending the deadline would be an idea. I dont make art but making it say 65 days or something so you all dont have a back up on the account and the artist have plenty of time and everyone is happy?   

[Troblems 5,617]

I believe there was a bit of confusion among both the artists and those buying art. Here's the thing: All commissions are to be paid for after the customer has received the agreed upon piece. So, here's how it goes:

• Member requests art from artist
• Artist creates said piece of art, and provides proof of completion in the case of a physical item
• Artist notifies staff of completion, and requests payment. At this point the 30 day rule kicks in.
• Staff check with the member that requested art to make sure they are fully satisfied, and that payment has been received
• Artist gets paid.

Here's the thing about the commission section for this site: We make sure everyone is happy with the transaction. If one or both sides are displeased, we will work with both parties to rectify that. 

[Ruhisu 1,134]

SO do I have 30 days to complete the commission or 30 days to ask for payment after I finish the project and show It to admin? I did send a commission for PathfinderCS to admin and I want to be sure how does It work

[FlitterFlutter 1,583]

ok so what happens if a buyer tells the seller that they want something. Then under this policy the seller has to make the product first(or finish in 30 days which is unrealistic ), so what if the buyer just does not pay, is the seller just out the time and money that they spent making said art piece.

[Simon 4,557]

 

 

SO do I have 30 days to complete the commission or 30 days to ask for payment after I finish the project and show It to admin? I did send a commission for PathfinderCS to admin and I want to be sure how does It work

 

30 days to either finish the commission or to ask for an extension. 

[Troblems 5,617]

I am locking this thread. We will be contacting each of the members in this thread that had questions (tomorrow, because I'm falling asleep right now). In addition to this, if anyone else has any commission based questions, feel free to contact both Simon and myself. Finally, we're working on a pinned thread in the Commissions section that will cater to all: Incoming artists, current artists, and customers that will clarify to process for using the section.