general questions What are support tickets?

[Jolt-1445 57]

I am completely confused when I see these two words together on this site. I have read the rules over and over again and I can not understand what they and what their purpose is. Could someone please help me?    I don't want to get in trouble by not knowing one of the many things on this site which can cause a conflict to arise with my account.

[Lightwing 12,973]

Information directly retrieved from MLPForums Official Resource Map

 

> The Support Ticket System --> Click here!

Unlike many forums which utilize staff-to-member communication through the common PM system exclusively, the MLPF staff team prefers to lend its higher-level support to members through support tickets, moderated in a private area. Support tickets are accessible by going to the 'Client Area--> Support' section of your settings, after clicking your name at the top right of the site.

 

*Support Tickets should include queries such as:

• Moderation
• Moderation disputes
• Questions regarding what may or may not be appropriate for the site
• Advertising queries
• Complex technical issues that only a Tech Admin can deal with

*If your ticket hasn't been getting a response, don't take it personally; the staff have a lot on their plate on a daily basis. Just PM a particular staff member with your issue, and they'll be sure to see that it gets immediate attention and that a resolution is reached.

 

This should clarify your doubts,@Jolt-1445 :DD

Edited March 20, 2015 by Lightwing

[Koukatsu 5,899]

Since the thread has been answered, and the OP has requested neither clarification, nor other information, I'm going to lock this down.

If you have any further questions, feel free to start a new thread!