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Everything posted by LadyMercury

  1. First off, I'd like to apologize for having the site unavailable for so long. We encountered an issue with the database locking up last night during one of our nightly backups and were forced to restart one of our host nodes as the process had gone into a non-interruptible state. While I did make an attempt to do a graceful shutdown of all of our services before this (Aside from the process that couldn't be exited) unfortunately I forgot to sync the disks when I did so so we lost our cache configuration for about 10 hours. In the process, the mail server also failed to start back up properly so notifications and other email services from Poniverse were also down for that period of time, and it went unnoticed as our monitoring software saw that the SMTP port was listening properly. And MLPF itself was up and running from a glance, so we left it like that while Tinker went to work and I slept. Now that everything has been fixed, with the email issue not being discovered until about 14 hours after the outage occurred I figured I'd address this and let people know what happened and that we'll do our best to check everything more thoroughly in the future now that we know this is a potential problem that crops up. @tinker @Twilight Sparkle ✨ (Wow Feld pls) and I ended up spending a couple of hours troubleshooting these issues and Feld came up with a few ways to re optimize the forums for our new setup since we hadn't really done that since we moved servers a few years back. Hopefully you will all notice performance improvements as we've moved some of the critical cache operations off of our network attached HDDs and into RAM as well as taken some of the load from our MySQL database and put that to redis and PHP's opcache. From my own testing it's gotten load times down from about 8-10s per page down to 1-2s which should be a lot more manageable. As usual though, I hope everyone keeps an eye out for issues and brings them to our attention!
  2. Yes, everything's fine. We just had a mishap regarding an outage on another part of the node that required a server restart. When it came back up, a couple of important files got caught up in the mess. Everything should be back to normal now, though we're looking at how to minimize various problems in the future and a possible solution to prevent what happened to cause the outage earlier from happening again.
  3. LadyMercury

    answered Poniverse finances?

    In short, no to both of your first questions. Private finance information is generally not available to the public. We're not publicly traded or anything like that. As far as what happens in the event of a shortage, generally we'd probably try to make announcements first to try and get the funds necessary to keep operating, whether that be internally or from the community. There is no specific person.
  4. It does not affect us. We're based in Canada, we're not in the jurisdiction of the EU, and just like US copyright law we don't abide by foreign copyright laws (So we ignore DMCA requests, etc too). We do however follow GDPR as a courtesy to EU residents, dealing with GDPR complaints is a bit more complex and has a bit more international weight than Copyright claims. As far as we're concerned, we abide by Canada's Notice and Notice policy where the ISP (Poniverse/MLPF) in this case forward notices to users if action is being taken against them, and remove content once we receive a court order. We do have stricter rules than are required by Notice and Notice of course, so please refer to our rules as far as breaking copyright goes, but aside from that nothing changes for us.
  5. LadyMercury

    What was your first view on Bronies

    My first view was that they were weirdos, and that ponies were a weird thing to be into, but then a couple of my friends pushed me into it during a break in one of our classes. I had no idea they were into it beforehand so it took me by a bit of a surprise and so we watched a few episodes before school was let out. I'd already watched a bit of the earlier parts of Season 1 with my sister, but they eventually got me hooked by introducing me to some of the early fanfiction and some of the fandom's songs and I was drawn in shortly after.
  6. LadyMercury

    Technical Issues Copy/Paste Error

    I'm honestly not sure how we'd even troubleshoot that, are you sure no browser plugins are causing this? I'd suggest trying to use the forum in a different browser or incognito to test.
  7. LadyMercury

    Food Do you drink tap water?

    Yep, tap water's spring water here. Delicous stuff
  8. LadyMercury

    Your Religion?

    I'm not sure what I am now. I was raised a baptist christian, the military showed me a lot of things that pushed me away from believing in a god. Now I'm in a sort of limbo where religion hasn't been a part of my life in so long that now that it's odd having bits come back now that I'm visiting my family again.
  9. LadyMercury

    Favorite fairground rides

    Wikipedia is your friend! Mine would have to be bumper cars, I had a lot of fun in those in my teens. A close second would be the ferris wheel. It's always fun seeing the crowd below from up there and it's a good break from all of the ruckus.
  10. LadyMercury

    Food Pretzels or Peanuts?

    I'd take a salted & buttered pretzel over some peanuts any day
  11. LadyMercury

    Mega Thread What game are you playing right now?

    Tom Clancy's Rainbow 6 Siege
  12. LadyMercury

    Worst online community?

    This one's a bit hard, but every community has the chance to have bad parts in it. 4chan is the one that gets my vote, even though there is some good that comes out of it every now and again.
  13. LadyMercury

    answered How do i delete my account

    We can hide posts that might be embarrassing to prevent them from being searchable however.
  14. Sorry for being a little late with the fire brigade, sorry about it taking me an hour to restore functionality to the forums. My tired brain was struggling to figure out why everything wasn't making sense in the logs :twismile:

    1. Dabmanz


      All good thank you for restoring functionality you should have a rest. :)

  15. That's just this sub, I don't believe any of us put you in the mod queue. This sub requires mod approval for replies to make sure that accurate replies are sent to answer questions.
  16. LadyMercury

    General Questions Had to make a new account

    Yep! It's not a problem, I was just clarifying since people often come to this sub for information and technical support. So if they were to read this and actually get to my message they'd find the answer.
  17. LadyMercury

    General Questions Had to make a new account

    Thanks anyway for letting us know, but it would've been fine regardless since losing access to an account and being able to prove you owned it would make you eligible for another one. The rule is mainly to prevent people from running multiple accounts at the same time!
  18. We had an issue with our backend storage server yesterday, it might've increased some of the load times, but overall IP.B itself is a fairly heavy app with so many users on it at once. It has to reside on the same server as another of our services (Canterlot Avenue) which is also another heavy php application.
  19. LadyMercury

    Aligning Staff with an Alignment Chart

    Hahahah, I love it. I'll just pretend to be evil in the meantime.
  20. LadyMercury

    General Questions Account deletion

    Indeed, if you'd like to request it and are an EU resident, we comply with it as required by law. There'll be a more automatic process in the future, but for now emailing your request to with the email you registered with and confirming your information with our ops team we'll delete your account.
  21. Yep, I understood and I was just trying to make the appeal to logic is all. No hard feelings on my end, don't worry too much about that. I just found it a little over the top, so I figured I'd make a strong appeal to logic so that you might be able to look at the situation if anything happens on the site in the future and have a better understanding of how we generally operate. I'm sorry that not all platforms try to openly communicate with their users, and I can see how it would make things seem a bit bleak if it seems stuff is repeating itself.
  22. I personally think you've exaggerated the issue because you're frustrated with having to reset your password due to a bug. If we had any problems with you there are official ways of knowing. We issue warnings, send PMs and generally notify users before actions happen to their accounts, we're not really in the business of shadowbanning people here. I apologize that we weren't quite ready enough this upgrade, it's an unfortunate thing because IP.Board's upgrades aren't always sane so thorough checking still results in a few missed things here and there whenever they make sweeping changes under the hood. Just, please be aware in the future before making a post in a panic like this that you'd always be contacted first if we were issuing warnings. EDIT: seems that it wanted to eat the word upgrade. This is an argument pointing towards logic, in case that's not clear.
  23. Just to be sure, you're clicking on the login with Poniverse button right and not trying to log in using the MLPF login section, there was a bug that made the old login page show up because it broke our login app, so make sure you're clicking log in with Poniverse.
  24. LadyMercury

    Inappropriate ads

    I'll take a look into blocking the provider for the ads, this one looks like it's just a regular adsense ad, so it shouldn't be too hard to remove. Keep in mind that ads are a source of revenue for the site though, it's what helps pay the bills, and they're optional from the start here. You can enable and disable them through the user settings instead of using an adblocker. Ads like this do crop up from time to time, people improperly labelling their ads, and then they get served here, it's not completely random, there's a pool of 'approved' adds and some on the unapproved list that are new that I have to go through from time to time. So simply reporting this or you clicking on the x in the corner would help. I've removed a good chunk of the dating ads, please tag me here if you find more, (There was even an actual ad for dating actual horses floating around, go figure). Anyway, this can crop up again in the future if these publishers make new ad accounts and republish them so keep an eye out and be sure to let me know!
  25. LadyMercury

    General Questions Mobile Redirect ads

    Yea it's being looked into since I couldn't find any of the domains that were listed in the adsense panel.