Visual Spectrum 1,932 September 4, 2014 Share September 4, 2014 I am trying to change my password, but when I do, nothing happens. I will put in my current password and the new password twice, just like it asks me to. Then when I click the button bellow it (I don't have a good memory.) it doesn't do anything. The page is still there, and my password doesn't change. I don't get any errors or anything like that, either. 2 Applejack Fan Club Link to comment Share on other sites More sharing options...
Jeric 46,851 September 4, 2014 Share September 4, 2014 I just duplicated this on Windows 7 Machine - Internet Explorer 9-11 Windows 7 Machine - Firefox 31 - 32 Windows 8.1 Machine IE 11 Windows 8.1 Firefox 32 OS X Mavericks Machine - Safari 7.0.6 Visualization may not be helpful in this situation, however this is what happened on Windows 7 Firefox 31.0 Caption: PV does have an issue recognizing Usernames populated by autofill Caption: Cleared field Caption: Manually typed in old and new passwords Caption: Clicked 'Change Password to submit and the target asset to visualize to user that update was being made did initiation (I got the wheel) Caption: New password did not work. Resolution to OP: None at this time. Considering that the DB may not be updated on user change, I would not go through the reset/forgot password option. is there a critical reason that your password needs to be changed (someone else knows it)? 5 Link to comment Share on other sites More sharing options...
Lightwing 12,970 September 4, 2014 Share September 4, 2014 Hello! I've read your problem,and I tested on my own account if it was true,and,in fact,there's a bug regarding Password Changes on Poniverse. I tried with 3 different browsers(Chrome,Firefox and IE),and when I pressed the Change Password button,none of the worked,neither gave an Error message. I'm gonna notify this bug to a Tech Admin,to see if he can give it a look,and fix it as soon as possible. Thank you for notifying this. 3 ~~ Forum Rules - Forum FAQ - What do you think of me? ~~ Link to comment Share on other sites More sharing options...
SCS 7,537 September 7, 2014 Share September 7, 2014 Note to Staff: Is there at least a log entry on my attempt to change my password at approximately 9:38 - 9:54 AM EST? There's nothing about this in the administrative logs MLP Forums employs to keep track of account changes. That being said, I think there's a good chance this wouldn't be logged here as you were working through the Poniverse login system, and not something that involved MLP Forums specifically. @Visual Spectrum, it does indeed seem that there is a technical issue going on here. I'll make sure that Poniverse IT is aware of the situation. I apologize for the inconvenience. 2 Link to comment Share on other sites More sharing options...
Solution Lavo 785 September 7, 2014 Solution Share September 7, 2014 Hey there and sorry for the length of time it has taken to resolve this. I have just pushed a fix to Poniverse so it should work for you now 4 Link to comment Share on other sites More sharing options...
Jeric 46,851 September 7, 2014 Share September 7, 2014 Lavo to the rescue. I just tested the Password Change functions and they are indeed working. @Visual Spectrum, if you can please confirm as well. You should be good to go and can change your password now. 3 Link to comment Share on other sites More sharing options...
Visual Spectrum 1,932 September 8, 2014 Author Share September 8, 2014 I'm able to change my password now. Thank you. 1 Applejack Fan Club Link to comment Share on other sites More sharing options...
Jeric 46,851 September 8, 2014 Share September 8, 2014 Thank you for your confirmation Visual. I'll go ahead and lock this topic as this is now fully resolved. 1 Link to comment Share on other sites More sharing options...
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