Unable to Change my Password.

[Visual Spectrum 1,932]

I am trying to change my password, but when I do, nothing happens. I will put in my current password and the new password twice, just like it asks me to. Then when I click the button bellow it (I don't have a good memory.) it doesn't do anything. The page is still there, and my password doesn't change. I don't get any errors or anything like that, either. 

[Jeric 46,835]

I just duplicated this on

 

Windows 7 Machine - Internet Explorer 9-11

Windows 7 Machine - Firefox 31 - 32

 

Windows 8.1 Machine IE 11

Windows 8.1 Firefox 32

 

OS X Mavericks Machine - Safari 7.0.6

 

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Visualization may not be helpful in this situation, however this is what happened on Windows 7 Firefox 31.0

 

 

 

Caption: PV does have an issue recognizing Usernames populated by autofill

 

Caption:  Cleared field

 

Caption: Manually typed in old and new passwords

 

Caption: Clicked 'Change Password to submit and the target asset to visualize to user that update was being made did initiation (I got the wheel)

 

Caption: New password did not work.

 

 

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Resolution to OP: None at this time.

 

Considering that the DB may not be updated on user change, I would not go through the reset/forgot password option. is there a critical reason that your password needs to be changed (someone else knows it)?

[Lightwing 12,955]

Hello!

 

I've read your problem,and I tested on my own account if it was true,and,in fact,there's a bug regarding Password Changes on Poniverse.

I tried with 3 different browsers(Chrome,Firefox and IE),and when I pressed the Change Password button,none of the worked,neither gave an Error message.

 

I'm gonna notify this bug to a Tech Admin,to see if he can give it a look,and fix it as soon as possible.

 

Thank you for notifying this.

[SCS 7,443]

Note to Staff: Is there at least a log entry on my attempt to change my password at approximately 9:38 - 9:54 AM EST?

 

There's nothing about this in the administrative logs MLP Forums employs to keep track of account changes. That being said, I think there's a good chance this wouldn't be logged here as you were working through the Poniverse login system, and not something that involved MLP Forums specifically.

 

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@Visual Spectrum, it does indeed seem that there is a technical issue going on here. I'll make sure that Poniverse IT is aware of the situation. 

 

I apologize for the inconvenience.

[Lavo 780]

Hey there and sorry for the length of time it has taken to resolve this.

 

I have just pushed a fix to Poniverse so it should work for you now

[Jeric 46,835]

Lavo to the rescue.

 

I just tested the Password Change functions and they are indeed working. @Visual Spectrum, if you can please confirm as well. You should be good to go and can change your password now.

[Visual Spectrum 1,932]

I'm able to change my password now. Thank you. 

[Jeric 46,835]

Thank you for your confirmation Visual. I'll go ahead and lock this topic as this is now fully resolved.