I somehow broke the website while replying to you. Anyway.
Get this person a true.
It varies from person to person, but speaking for myself, if I want advice or help I’ll specify that. Otherwise I’m just ranting, venting, whatever. And don’t really want any sort of advice. Communication is always key and imo it’s better to ask first before giving advice if you’re unsure. Especially if dealing with someone that might be in a fragile mental state.