technical issue Why are my e-mail notifications not working when I follow a topic?

[SilencedBrony123 11]

It started a while back when I woke up one morning, went onto my e-mails and nothing was there. There is always a post in the welcoming plaza every night. Why won't it work?

[Koukatsu 5,898]

@@SilencedBrony123;

Could they be ending up in your spam folder?

[Jeric 46,835]

@SilencedBrony123, is this still an issue? I apologize that I haven't seen this yet, but emails not arriving actually does concern us. 

[SilencedBrony123 11]

It has started to go on and off with my e-mails. I am receiving notifications one week or month and not receiving them the next.

[Jeric 46,835]

It has started to go on and off with my e-mails. I am receiving notifications one week or month and not receiving them the next.

 

I kept this open a little while longer to see if this has happened at all in the last week. 

 

In the last few months we have gone through several server migrations that explain the inconsistency of you receiving email notifications. I can tell you that the system in general is functioning as I use the email notifications almost as much as I actively use the site. 

 

So, getting a little specific with this question: has this continued to be a problem in the last 5-7 days?

[SilencedBrony123 11]

It did happen again about 3 days ago, lasting for 2 days

[Jeric 46,835]

It did happen again about 3 days ago, lasting for 2 days

 

There was no outage and I can confirm successful notifications being sent out during that time frame. For further assistance in this, I need you to open a Support Ticket here as this appears to be specific to you - as well as intermittent. 

 

Support Ticket