technology What's wrong with my email?

[PinkiePieJr 122]

I haz a problem. I sent an email to Hasbro, asking them a question about copyright and stuff. Doesn't really matter what it was about. What matters is what I got back. It was an automatic email that said, and I quote:

 

"Your request for assistance cannot be accepted because your email address is not registered with an existing account."

 

I don't understand this, cuz my email works for other people. Just when I emailed Hasbro, it won't take it. I used my email app on my ipod. I have yahoo. Anything else needed to know? I don't know. But do you know why this happened and how to fix it maybe? I would really appreciate it, cuz I can't do a project I need to get done until I can get approval first.

 

hasbro@custhelp.com this was the email I sent to (please don't spam them just cuz I posted it here)

Edited November 8, 2013 by PinkiePieJr

[Malinter 3,064]

"an existing account" ?

 

Does the hasbro have there own website with a sign up/account  thing like your forum account here for example?

[Wubsie 1,123]

I haz a problem. I sent an email to Hasbro, asking them a question about copyright and stuff. Doesn't really matter what it was about. What matters is what I got back. It was an automatic email that said, and I quote:

 

"Your request for assistance cannot be accepted because your email address is not registered with an existing account."

 

I don't understand this, cuz my email works for other people. Just when I emailed Hasbro, it won't take it. I used my email app on my ipod. I have yahoo. Anything else needed to know? I don't know. But do you know why this happened and how to fix it maybe? I would really appreciate it, cuz I can't do a project I need to get done until I can get approval first.

Probably just a sign to tell you to fuck off.

Maybe it's just their business and they want you to keep out of it.

Or maybe your email is something that sets a weird vibe.

[Fhaolan 4,494]

What Hasbro email address did you use? That sounds like it ended up in a technical support queue rather than the legal department you were looking for.

[PinkiePieJr 122]

"an existing account" ?

 

Does the hasbro have there own website with a sign up/account  thing like your forum account here for example?

I honestly don't know. The site's blocked here at school. Gotta wait until Sat. to check that. But I actually found their email address on instagram. It's their "consumers and help" email. Something like that. It worked with my old email, but I got a new one, and it's not working. I was told maybe I never activated my account when creating it (like how when signing up, you get an email to confirm).

What Hasbro email address did you use? That sounds like it ended up in a technical support queue rather than the legal department you were looking for.

hasbro@custhelp.com that's the email I sent it too. It's for question, problems, that sort of stuff.

(extra characters so I can post this)

[Fhaolan 4,494]

hasbro@custhelp.com that's the email I sent it too. It's for question, problems, that sort of stuff.

(extra characters so I can post this)

interesting, because that's not the email address I have for contacting Hasbro.

 

Here's the email for getting ahold of them for dealing with Brand/Intellectual Property questions: hasbrobrandpr@hasbro.com

 

Give them a couple of weeks to answer. They get a lot of these requests, so it takes them awhile to grind through them all.

[Legacy Dash 439]

When I went to the domain emails domain; custhelp.com, I got taken here, http://www.oracle.com/us/solutions/customer-experience/oracle-customer-experience/overview/index.html.

 

I don't think that email is an official email. Try searching around on Hasbro's website for their proper email.

 

Edit: Try contacting Hasbro on this page.

Edited November 9, 2013 by mitchfizz05