This episode seems off for a bit with Fluttershy's alternate personalities going a bit too far to the point of insulting the customers. She didn't stop and came to realize that she herself were driving the customers away, ultimately going against Rarity's wishes and her element of kindness. Of course, not the first time as seen in "Putting Down your Hoof". Seeing this as the opposite of her character in which the way she removed herself from her friends when they came to help her realize her fault is really quite shocking for Fluttershy, regardless of which persona she pretended to be. The turnaround in this episode felt flat, like Fluttershy knew what she caused and yet when she got to the point of termination by Rarity she openly stated and acknowledged her mistakes like it was like a game of some sorts. The resolution felt contrived and the last bit with her and Rarity criticizing yet another customer felt like it wasn't needed after the previous events.