I can't use links in my "about me"

[The Leafeon Pinkeh 3,603]

I've tried for a couple days now and tried getting help from other members but with no fix in the problem I decided to take it over to here. My problem is that I can't use links in my about me thing. I usually have a soundcloud music but it won't show and when I try to link something on there it looks fine when I'm editing it but won't work when I press "done" and go to my profile. Everything, even images, turns into text when I'm done. Like I said before everything looks fine when I'm editing it but its when I'm done with it and go to look at my profile everything is text again. I've tried lots of stuff and I ran out of ideas. 

[King 5,626]

Probably a stupid question, but I need to know details... so...

Have you used the image button to insert URL's?

[Zygen 6,066]

I think i had the same issue with images one time myself, and i never really found out why, i just removed the images ;p.

[Sky Warden 2,243]

Probably a stupid question, but I need to know details... so...

Have you used the image button to insert URL's?

Look at the damn thing. You will see that the BBCode is messed up. I've told her to write the BBCode manually, but she said it didn't fix it. I've even asked her to rewrite everything, and no success.

 

Miss Lauren here said she accidentally deleted her About Me page, and used a particular website to restore it. I think the problem comes from here. Maybe it's pasted as a plain text, but If it is, then why do the colours work?

 

Can you click on the BBCode mode (top left) on the text editor while you're editing the page, take a screenshot, and post it here, Lauren? I don't remember you've done this step.

[The Leafeon Pinkeh 3,603]

I'm sorry! I was supposed to post the screenshot.  

Sorry again I posted it late, I didn't know Sky Warden wanted me to post it on here. I hope this helps and if you need to ask questions I can try to answer them, or you can ask Sky Warden, who tried to fix it with me and knows what he's talking about. 

[Sky Warden 2,243]

I'm sorry! I was supposed to post the screenshot. fortech.PNG

Sorry again I posted it late, I didn't know Sky Warden wanted me to post it on here. I hope this helps and if you need to ask questions I can try to answer them, or you can ask Sky Warden, who tried to fix it with me and knows what he's talking about. 

If you look closely, you will find that the url is messed up. There's an addition before the actual link in the url tag. This part, for example:

[img=http://web.archive.org/web/20130806202616im_/https://mlpforums-feld0.netdna-ssl.com//public/style_emoticons/mlp/smile.png]

The first url (the http) is probably given by the website you used to restore your page, Miss Lauren. The real usable url is the thing after https://mlpforums bla bla bla.

 

The rest are the same. The website you used to restore the page added its own link to your links, and it breaks the code, since the url becomes invalid that way. The url might be added by the website as a way to store the original url. You know, as a thing to look up (a kind of index) when the system wants to restore it.

 

To solve it, remove those urls the website gave. You can either do that or retype the tag and url manually, like:

[img=https://mlpforums-feld0.netdna-ssl.com//public/style_emoticons/mlp/smile.png]

Just ask the staff to do that, if you don't know how. It's their job, not yours or mine.

Edited October 8, 2013 by Sky Warden

[SCS 7,538]

I just successfully placed an image in my profile by typing the [ img ] [ /img ] tags manually (without the spaces). (I have removed the image - I only added it for testing purposes). So, I doubt there is a technical issue with the site that is preventing you from using images in your profile.

 

Are you still having problems adding an image to your profile after following Sky Warden's suggestions?

[Sky Warden 2,243]

 

 

Are you still having problems adding an image to your profile after following Sky Warden's suggestions?

 

Pinkeh said she didn't understand my suggestions. I won't blame her. It's kinda techy, and I know I explained that with not enough details.

 

Why don't you staff help her editing her page using my suggestions? I mean, come on, Tech Supports are supposed to do the dirty work when the client can't.

[King 5,626]

Pinkeh said she didn't understand my suggestions. I won't blame her. It's kinda techy, and I know I explained that with not enough details.

 

Why don't you staff help her editing her page using my suggestions? I mean, come on, Tech Supports are supposed to do the dirty work when the client can't.

It doesn't work that way Sky. We don't have those abilities. If it's a purely technical problem that she can't fix, then it goes to a support ticket. Otherwise, we can help.

[Sky Warden 2,243]

It doesn't work that way Sky. We don't have those abilities. If it's a purely technical problem that she can't fix, then it goes to a support ticket. Otherwise, we can help.

 

 

lol okay.

 

People who handle support tickets are administrators, right? The last time I used that thing it took almost a month to get a reply and it wasn't even solved. She will need to be patient.

[King 5,626]

 

 

 

lol okay.

 

People who handle support tickets are administrators, right? The last time I used that thing it took almost a month to get a reply and it wasn't even solved. She will need to be patient.

 

Actually from what I've seen, Adam has wrapped up all the current support Tickets. Sooooo,....

Im going to move this to a Support Ticket. Adam should hopefully be able to do more good then we can

Have a good day :3

This topic concerns a technical or general issue that is better suited for an admin to handle, due to its' complicated or private nature. It is thus better suited as a Support Ticket.

 

This is an automatically generated message, by the way.